Field notes on problem-solving, design, and building in the AI era.
How nonprofit leaders can unlock AI's potential by mastering the lost art of asking good questions.
When Sherlock Holmes uttered these words in 'The Red-Headed League,' he understood something that today's problem solvers are just rediscovering: the most meaningful challenges require deep inquiry, not quick answers.Read article →
The highest-impact organizations share one secret: they design everything around the humans they serve, not around organizational convenience. On systematic empathy, Jobs to Be Done, and starting small.
Start small. Choose one relationship that matters most to your mission. Commit to understanding those humans better than they understand themselves… Then watch what happens when people feel truly seen, understood, and served.Read article →
The problems we face today are “wicked problems” — complex, interconnected, urgent. Yet the core truth still holds: the enemy of making a difference is trying to make too big of one. On the next right thing, and how small, focused solutions create ripple effects far beyond their scope.
The enemy of making a difference is trying to make too big of one.Read article →
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